Microsoft Tech Support Scam
When someone calls with private, unavailable, and numbers that I don't recognize, I don't answer it. I let the caller to leave voicemail and contact info. I have seen "Unavailable" and "69616" on my phone a few times in the past, which I didn't answer. I've been kind of curious and answered this time.
The caller with very strong Indian accent and un-understandable English claims to be a Microsoft tech support technician. He states that my computer has been affected with deadly virus. I keep telling him that I can't understand you or he needs to say that again. He seems to agitated easily. He finally transfer to another associate. Once again, he also has strong Indian accent, but understandable. He introduces himself as "Taylor Reed." Stupid me, I allow him to remote access my computer. At the same time, I think to myself, "What kind of Indian guy would have an American/English first and last name?" He proceeds with showing what is wrong and the prices of fixing my computer. Then my second though, "Wait a minute. Windows 10 is about to be out soon. Why should I hand my $$ to him for an almost outdated operating system?" I tell associate, "This is a lot of $$. I can't afford that right now." He continues to push for the sale. I hang up the phone on him. Due to some certain safety concerns, I reset my laptop. After all these process, I think to myself, "When purchasing products like a computer, the warranty or the like should be offered at the point of sales by the store associates. Not a year after you purchase the product. It just doesn't make sense. I'm glad that I didn't bite into it."
Have I mentioned that both associates have been angrily pushy and easily angered this whole time? To me, this is another red flag. Being in the retail long enough, being this way to customers is a big no-no. They surely aren't that bright when it comes to customer services. I'm not sure why some people are not bright enough to figure this one out.
By the way, there are a lot information on Microsoft tech support scams. This is just my personal experience. If you get the call, stay calm, ask for their names, position with the company, phone number, and other contact information. After hanging up, please contact the local authority, FBI, and Microsoft.
Labels: Computer Stuff